Frequently Asked Questions
Questions? We’ve got answers — straight-up, no fluff. This is where clarity meets attitude. Whether you're wondering about shipping, returns, or what to do when your order shows up looking battle-worn, we’ve laid it all out. No corporate speak, just real talk.
Still stumped? Hit us up — we don’t bite, unless you're into that sort of thing.
Returns & Refunds
Q: Do you accept returns if I change my mind?
A: Nope. We only accept returns for items that are incorrect, damaged, or lost in delivery. If your tastes
changed mid-shipping, we suggest gifting it to someone cooler than you.
Q: What if I ordered the wrong size?
A: We don’t offer exchanges or refunds for sizing issues. Check the size chart before ordering — it’s there for a reason.
Q: My item arrived damaged. What do I do?
A: Email us within 5 days of delivery at shriekinglotus@gmail.com with your order number and clear photos of the damage. We’ll sort it out with a refund, replacement, or store credit.
Q: I received the wrong item. Help?
A: Our bad. Send us an email with your order number and a photo of what you received. We’ll fix it — fast.
Q: My package never arrived. What now?
A: If it’s been longer than expected and tracking shows nothing helpful, reach out. We’ll investigate and make it right if it’s truly lost in the void.
Q: Do I have to pay for return shipping?
A: Not if the issue wasn't your fault — wrong item, damage, or delivery fail. Otherwise, returns aren’t accepted, so shipping’s not even on the table.
Q: How long do refunds take?
A: Once approved, refunds usually take 5–10 business days to show up, depending on your bank or payment provider. We’ll process it fast — the rest is up to them.
Q: Can I return sale or limited-edition items?
A: No. Those are final sale. No exceptions, no take-backs, no regrets.
Custom Orders
Q: Can I request a custom design or personalized item?
A: Yes — if it fits our vibe. We’re open to bold, irreverent, unapologetically loud ideas. If you’re after something soft and subtle… probably not. Click HERE to submit a custom request.
Q: Do you take commissions for one-off pieces?
A: Sometimes. Depends on the idea, our schedule, and whether it makes us want to scream (in a good way). Reach out and we’ll let you know.
Q: I have a snarky phrase I want on a shirt. Can you make it happen?
A: If it’s clever, edgy, and not already tattooed on half the internet, we’re listening. Send it over — we’ll see if it’s print-worthy.
Q: Do you offer bulk custom orders for events or groups?
A: Yes. Whether it’s a punk wedding, activist crew, or band merch, we can do bulk. Minimums apply. Attitude required.
Q: Can I tweak an existing design to say something different?
A: Possibly. If it’s a small change and still fits our brand, we’ll consider it. But if you want to turn “Shriek Loud” into “Live Laugh Love,” we’re out.
Q: What’s the turnaround time for custom work?
A: Usually 1–2 weeks. If it’s complex or we’re swamped, we’ll give you a realistic timeline. We don’t rush art — or sarcasm.
Q: Is there a minimum order for custom designs?
A: For one-offs, no. For bulk orders, yes — usually 10 pieces or more. We’ll confirm once we know what you’re after.
Q: Do you charge extra for custom requests?
A: Yes, but not outrageously. Custom work takes time, brainpower, and caffeine. We’ll quote you fairly — no surprises.
Q: Can I send you my own artwork or idea to print?
A: Sure, as long as it’s original and not ripped from someone else’s feed. We respect creators — and expect the same from you.
Q: How do I place a custom order?
A: We thought you'd never ask. Click HERE to access the custom order form.